Quality Is Still Free: Making Quality Certain in Uncertain Times
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Book Details
Author(s)
Philip B. Crosby
Publisher
McGraw-Hill Companies
ISBN / ASIN
0070145326
ISBN-13
9780070145320
Marketplace
France 🇫🇷
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Description
This work provides an analysis of the author's entrepreneurial experiment in which he took quality ideas learned in corporate settings and adapted them to the business world at large. It re-examines concepts such as The 5 Erroneous Assumptions about Quality and Zero-Defects Mantra.
