Quality Is Still Free: Making Quality Certain in Uncertain Times
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Book Details
Author(s)Philip B. Crosby
PublisherMcGraw-Hill Companies
ISBN / ASIN0070145326
ISBN-139780070145320
Sales Rank409,444
MarketplaceUnited States 🇺🇸
Description
This work provides an analysis of the author's entrepreneurial experiment in which he took quality ideas learned in corporate settings and adapted them to the business world at large. It re-examines concepts such as The 5 Erroneous Assumptions about Quality and Zero-Defects Mantra.










