Measure What Matters to Customers: Using Key Predictive Indicators (KPIs)
Book Details
Author(s)
Ronald J. Baker
Publisher
Wiley
ISBN / ASIN
0471752940
ISBN-13
9780471752943
Availability
Usually ships in 1-2 business days
Sales Rank
#1,951,717
Category
Hardcover
Marketplace
United States 🇺🇸
Description
Measure What Matters to Customers reveals how to capitalize on Key Predictive Indicators (KPIs), the innovative measures that define the success of your enterprise as your customers do. If you want to increase your company's profits by working smarter, this is the book for you.
