Customer-Centered Reengineering: Remapping for Total Customer Value
Book Details
Author(s)
Edwin T. Crego, Peter D. Schiffrin
Publisher
Irwin Professional Publishing
ISBN / ASIN
0786302984
ISBN-13
9780786302987
Availability
Usually ships in 2 to 3 weeks
Sales Rank
#4,761,926
Marketplace
United States 🇺🇸
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Description
Customer-Centered Reengineering shows organizations how to reinvent themselves from the outside in, by realigning strategy, structure, systems, and people to put the customer at the center of their "universe".
