Satisfying Internal Customers First!
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Book Details
Author(s)
Richard Y. Chang, P. Keith Kelly
Publisher
Pfeiffer
ISBN / ASIN
0787950823
ISBN-13
9780787950828
Marketplace
France 🇫🇷
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Description
This book illustrates the vital link between satisfying external customers and improving processes within the organization to ensure that internal customers are satisfied, too.
