Satisfying Internal Customers First!
Book Details
Author(s)Richard Y. Chang, P. Keith Kelly
PublisherPfeiffer
ISBN / ASIN0787950823
ISBN-139780787950828
AvailabilityUsually ships in 24 hours
Sales Rank1,964,258
MarketplaceUnited States 🇺🇸
Description
This book illustrates the vital link between satisfying external customers and improving processes within the organization to ensure that internal customers are satisfied, too.
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