Modern Business Communication, Com. Skills & Management Information Systems: For Best Practice

TABLE OF CONTENTS CHAPTER 1 WHAT IS COMMUNICATION? 1 Why and How we communicate? 2 Objectives of Communication 2 Elements of Communication 3 Channels and modes of communication 3 Means and Methods of communication 4 Two Skills for Effective Communication (Listening and Reading) 6 Effective Communication 7 Key factors in effective communication 9 PROBLEMS IN COMMUNICATION 11 Professional / Advance Barriers to Communication 11 Basic Barriers During or Within the Communication Process 12 CHAPTER 2 14 TYPES / CATEGORIES OF COMMUNICATION 14 Personal Communication 14 Private Communication 14 Confidential Communication 14 Public Communication 14 Social Communication 14 Business Communication 15 Organisational Communication 15 Importance of Communication in an Organisation 15 Channels or Directions of Communication in an organisation (e.g. vertical, horizontal, diagonal, the grapevine, by-passing) 16 CHAPTER 3 17 FORMS OF COMMUNICATION 17 a) Formal Communication 17 b) Informal Communication 21 CHAPTER 4 27 CATEGORIES OFCOMMUNICATION BY LETTER WRITING 27 Pronouns and active versus passive voice 27 Types of Letters 28 Business Letters 28 SOCIAL LETTERS 59 Social networks 63 CHAPTER 5 66 What is a report? 66 What makes a good report? 66 Presentation of the report 72 Common problems 72