GET CERTIFIED - ITIL Practitioner

For many years ITIL® has provided a non-proprietary Best Practice framework for IT professionals to use to tackle IT service management. ITIL, from the AXELOS® stable, combines the experiences of a wide range of IT professionals and experts. ITIL Practitioner sits alongside the existing qualifcation levels of Foundation, Intermediate, Expert and Master. ITIL Practitioner puts the emphasis on providing practical guidance as to how individuals can leverage CSI, a fundamental lifecycle stage in ITIL, to maximize the benefits of its adoption and adaption. This publication, aligned with ITIL Practitioner qualification, supplies a unique toolkit that guides IT professionals when they are tasked with driving organizational change management. Exercises are case-study based in which concepts will be applied and situations will be analyzed in the context of the fictitious company: FEETWALK. This publication provides the content on which the ITIL Practitioner exam is based. It also contains additional information from other sources to reinforce the key concepts of Lean IT.