ITIL V3 Service Capability OSA - Operational Support and Analysis of IT Services Best Practices Study and Implementation Guide
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Book Details
Author(s)
Tim Malone
Publisher
Emereo Publishing
ISBN / ASIN
1921523980
ISBN-13
9781921523984
Marketplace
France 🇫🇷
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Description
In-depth ITIL® OSA Operational Support & Analysis Certification Exam study PLUS design & implementation guide: complete end-to-end process concepts, best-practice templates, exam review, & implementation guidelines.
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