ISO / IEC 20000: Guía de bolsillo (spanish version) (Spanish Edition)

BS15000, the standard dedicated to IT service management, has now become an ISO standard (ISO 20000). The goal of this Pocket Guide is to provide an easy to read document that explains the nature, content and aim of ISO/IEC 20000. It should bring ISO 20000 within reach of a vast international audience at a higher speed, by providing an easy accessible pocket guide to: promote the awareness and the acceptability of ISO 20000 as a valid standard for IT Services organizations; support ISO 20000 training and certification; and to produce a quick reference to the core content of ISO 20000, for practitioners. ISO 20000: A Pocket Guide is aimed at a broad range of practitioners, trainers and students, who work in IT as well as in other environments, ranging from experienced experts in (IT) service organizations, to those who are looking for a suitable approach to quality improvement issues. This title complements the EXIN and TUV SUœD Examinations.