Service Excellence @ Novell
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Book Details
Author(s)
Nova Vista
Publisher
Nova Vista Publishing
ISBN / ASIN
9077256113
ISBN-13
9789077256114
Category
Business & Economics
Marketplace
France 🇫🇷
Description
Ten years ago, Novell's customer service division was doing fine - pleasing customers and keeping them loyal. But in a high-impact transformation, the division raised its sights and now not only delights Novell's customers, but contributes significantly t
