Service Excellence @ Novell
Book Details
Author(s)
Nova Vista
Publisher
Nova Vista Publishing
ISBN / ASIN
9077256113
ISBN-13
9789077256114
Availability
Usually ships in 24 hours
Sales Rank
#3,898,885
Category
Business & Economics
Marketplace
United States 🇺🇸
Description
Ten years ago, Novell's customer service division was doing fine - pleasing customers and keeping them loyal. But in a high-impact transformation, the division raised its sights and now not only delights Novell's customers, but contributes significantly t
