Australia Outsourcing 2004-2008 Forecast Update: 3Q04

This IDC study provides a five-year updated forecast spending on NDOS and IS outsourcing in Australia. Forecasts have been updated to incorporate recent market developments and related IDC research findings. These IS outsourcing (ISO) and network and desktop outsourcing services (NDOS) markets will see steady growth in 2004 and beyond.

"Currently, in the outsourcing market in Australia, a focus on costs and optimisation of infrastructure performance dominates customer mindset, but underlying strategic objectives indicate a strong emphasis on investment in customer and partner value-chain, to enhance business competitiveness. Creating business return and strategic relationships are key in this changing market," says Kathy Benson, research manager, Outsourcing and BPO, IDC Australia.