Australia Business Process Outsourcing 2004-2008 Forecast

This IDC study provides market sizing for the Australian BPO market in 2003 with forecasts through to 2008. Key trends driving this market will be examined as well as those factors inhibiting further adoption. "The BPO market has reached the point at which competition is focusing on value-added services beyond traditional processing services. For vendors, the key to establishing a presence in this emerging market is to demonstrate significant expertise in business functions, a flexible approach to service delivery, and a commitment to delivering productivity improvements to customers," according to Kathy Benson, research manager, Outsourcing and BPO, IDC Australia.