A Yen for quality: marketers in the United States can learn something about customer service from Japanese financial institutions.: An article from: Bank Marketing

This digital document is an article from Bank Marketing, published by Bank Marketing Assn. on June 1, 2002. The length of the article is 1650 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

Citation Details
Title: A Yen for quality: marketers in the United States can learn something about customer service from Japanese financial institutions.
Author: Tanja Lian Sablosky
Publication:Bank Marketing (Magazine/Journal)
Date: June 1, 2002
Publisher: Bank Marketing Assn.
Volume: 34 Issue: 5 Page: 24(4)

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