BSS/OSS Must Transcend the Past to Delight Customers Tomorrow
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Book Details
Author(s)
Yankee Group
Publisher
MarketResearch.com
ISBN / ASIN
B002AMJOH6
ISBN-13
978B002AMJOH0
Marketplace
France 🇫🇷
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Description
The debate about BSS/OSS software as a product or service misses the point. The software infrastructure and the IT/engineering departments that support it should converge to enable a consistent customer experience for software users.
