BSS/OSS Must Transcend the Past to Delight Customers Tomorrow
Book Details
Author(s)Yankee Group
PublisherMarketResearch.com
ISBN / ASINB002AMJOH6
ISBN-13978B002AMJOH0
MarketplaceIndia 🇮🇳
Description
The debate about BSS/OSS software as a product or service misses the point. The software infrastructure and the IT/engineering departments that support it should converge to enable a consistent customer experience for software users.
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