Deal With It: Mastering 21 Tough Sales Situations

Master some of the toughest situations you’ll ever face in consumer sales. “Deal With It!” is a resource book for the sales professional looking to step up their game by turning tough sales challenges into selling and service opportunities.

This book covers such difficult sales situations as:
• Selling to the Deal-Driven Prospect
• Handling “We Need to Think About It”
• Helping a Customer through “Buyer’s Remorse”
• Remembering Prospects’ Names
• Handling Price Objections
• Handling Multiple Customers Simultaneously
• Closing when a Decision-Maker is Absent
• Dealing with People who are Abusive and/or Argumentative
• Bouncing Back from a Difficult Conversation
• Dealing with the Relentless Negotiator