Stress Control at Work: A Life Skill to Keep You Healthy (Customer Service Excellence Book 7)

Stress control is a "life skill" that will help keep the medical costs down, reduce turnover, improve relationships, reduce errors, reduce accidents and dramatically improve customer perceptions of service competency.

Show a customer how stressed you are and you'll raise their anxieties about your competency to do the job.

Numerous research studies show that 75% to 90% of all visits to primary care physicians are for stress related issues. Stress also intensifies symptoms and slows recovery.

In this ebook you’ll learn the common stressors to notice in your work environment. You will also be provided with a sample of stressors in other areas of your life.

You'll also learn the five phases of the stress response process and several coping methods effective in each phase. And, you'll develop a personal "stress control plan" to fit your exact needs.

The purpose of this ebook is to provide the knowledge to:

Identify sources of work-related stress
Recognize the signs and symptoms of stress
Build buffers that help reduce the power of stress
Understand the stress response process
Create effective coping strategies for each stage in this process
Use this process to guide you when you develop a stress control plan of action