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L. Biff Motley
Books by L. Biff Motley
32 books
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Customer satisfaction now requires a web of two-way communications.(Customer Satisfaction): An article from: ABA Bank Marketing
L. Biff Motley
Bank Marketing Assn.
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Information that every marketer needs. (Customer Satisfaction).: An article from: Bank Marketing
L. Biff Motley
Bank Marketing Assn.
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Are your customers as satisfied as your bank's shareholders?: An article from: Bank Marketing
L. Biff Motley
Bank Marketing Assn.
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Orchestrated experience: recipe for success.(Customer Satisfaction): An article from: Bank Marketing
L. Biff Motley
Bank Marketing Assn.
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The one-two punch in marketing strategy.: An article from: Bank Marketing
L. Biff Motley
Bank Marketing Assn.
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The value of a hedgehog strategy.(Customer Satisfaction): An article from: Bank Marketing
L. Biff Motley
Bank Marketing Assn.
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Know thy bank's 'killer attributes'. (Customer Satisfaction).(Brief Article): An article from: Bank Marketing
L. Biff Motley
Bank Marketing Assn.
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The challenge of divergent paths.(CUSTOMER SATISFACTION): An article from: ABA Bank Marketing
L. Biff Motley
Bank Marketing Assn.
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Understanding customer value shifts.(Customer Satisfaction): An article from: Bank Marketing
L. Biff Motley
Bank Marketing Assn.
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Ahead of the yield curve: a roundup of what you need to know about business and interest-rate cycles, the gap, risk, asset sensitivity and other ... ALCO): An article from: Bank Marketing
L. Biff Motley
Bank Marketing Assn.
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Bank marketing in the year 2000. (The Last Word): An article from: Bank Marketing
L. Biff Motley
Bank Marketing Assn.
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Future earnings may be from the trust department. (bank trust departments): An article from: Bank Marketing
L. Biff Motley
Bank Marketing Assn.
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The New Model of Revenue Growth.(Brief Article): An article from: Bank Marketing
L. Biff Motley
Bank Marketing Assn.
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Do community banks even need CRM? (Customer Satisfaction).(Brief Article): An article from: Bank Marketing
L. Biff Motley
Bank Marketing Assn.
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MCIFs critical to marketing credit products. (Marketing Customer Information File) (The Last Word): An article from: Bank Marketing
L. Biff Motley
Bank Marketing Assn.
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Market Segmentation: An Easy Way to Start.(Brief Article): An article from: Bank Marketing
L. Biff Motley
Bank Marketing Assn.
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A satisfaction survey tool. (Customer Satisfaction).: An article from: Bank Marketing
L. Biff Motley
Bank Marketing Assn.
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Toward a winning value proposition. (Customer Satisfaction).(Brief Article): An article from: Bank Marketing
L. Biff Motley
Bank Marketing Assn.
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Enhance satisfaction by targeting segments. (Customer Satisfaction).(ABA Client Satisfaction Index service)(Brief Article): An article from: Bank Marketing
L. Biff Motley
Bank Marketing Assn.
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Worth reviewing: the four P's. (Customer Satisfaction).(Four P's of Marketing are product, pricing, promotion and place (distribution); discusses Harley-Davidson): An article from: Bank Marketing
L. Biff Motley
Bank Marketing Assn.
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Customer Surveys That Work.(Brief Article): An article from: Bank Marketing
L. Biff Motley
Bank Marketing Assn.
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Identify Your Bank's 'Holy Grail'.: An article from: Bank Marketing
L. Biff Motley
Bank Marketing Assn.
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Getting smart with smart phones.(CUSTOMER SATISFACTION): An article from: ABA Bank Marketing
L. Biff Motley
Bank Marketing Assn.
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Three core businesses for the year 2000. (The Last Word) (Industry Overview): An article from: Bank Marketing
L. Biff Motley
Bank Marketing Assn.
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Speeding Up Handling of Satisfaction Problems.(Ebay, customer satisfaction strategy)(Brief Article)(Statistical Data Included): An article from: Bank Marketing
L. Biff Motley
Bank Marketing Assn.
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What exactly is your business? (Customer Satisfaction).: An article from: Bank Marketing
L. Biff Motley
Bank Marketing Assn.
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Educate small-business clients about the Bank Secrecy Act.(Customer Satisfaction): An article from: Bank Marketing
L. Biff Motley
Bank Marketing Assn.
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Applying the feedback loop to payment innovations.(Customer Satisfaction): An article from: ABA Bank Marketing
L. Biff Motley
Bank Marketing Assn.
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Customer Satisfaction Goes Wireless.(Brief Article): An article from: Bank Marketing
L. Biff Motley
Bank Marketing Assn.
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Checking 2.0: designing the future account.(CUSTOMER SATISFACTION): An article from: ABA Bank Marketing
L. Biff Motley
Bank Marketing Assn.
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Encouraging service excellence.(Customer Satisfaction): An article from: Bank Marketing
L. Biff Motley
Bank Marketing Assn.
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Customer Satisfaction vs. Customer Service.(Brief Article): An article from: Bank Marketing
L. Biff Motley
Bank Marketing Assn.
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