The Loyal Customer: A Lesson From a Cab Driver
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Book Details
Author(s)Shep Hyken
PublisherAlan Pr
ISBN / ASIN0963782010
ISBN-139780963782014
AvailabilityUsually ships in 24 hours
Sales Rank1,538,445
CategoryCustomer relations
MarketplaceUnited States 🇺🇸
Description ▲
In this short book/lesson you will learn the difference between a satisfied customer and a loyal customer. Frank is a cab driver who knew that satisfied customers might give him a nice tip, but loyal customers would call him every time they needed a cab. Read this book and learn the secrets to creating customer loyalty!
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