Australia Business Process Outsourcing: Profiles of Leading Players

This IDC study shows how the competitive landscape for business process outsourcing (BPO) services is seeing significant change, especially among those providers with an IT services legacy. The players highlighted in this study are KAZ, Salmat, and Datamail. IDC presents its thinking on the market dynamics affecting the competitive landscape.

IT outsourcing service providers are increasingly becoming the leading providers of BPO services based on their experience, information technology expertise, and vertical market knowledge. These IT outsourcers are aggressively targeting BPO services and established business process execution providers are feeling their aggressiveness.

"IT outsourcers are using their scale and existing capabilities to pursue BPO opportunities and to push existing providers into increasing their level of investments in order to compete effectively," says Kathy Benson, research manager, Outsourcing and BPO, IDC Australia.