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15 books found
Creating A Customer-Focused Help Desk: How to Win and Keep Your Customers
Creating A Customer-Focused Help Desk: How to Win and Keep …
By: Andrew Hiles, Yvonne Gunn
Rothstein Associates Inc.
United States
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Managing Operations - Customer Services
Managing Operations - Customer Services
By: Hughes
McGraw-Hill Australia
United States
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Bare Knuckle Customer Service: how to deliver a knockout customer experience and hammer the competition
Bare Knuckle Customer Service: how to deliver a knockout cu…
By: Simon Hazeldine, Chris J Norton
Lean Marketing Press
United States
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Services Marketing (Mcgraw-Hill Series in Marketing)
Services Marketing (Mcgraw-Hill Series in Marketing)
By: Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler
Mcgraw-Hill College
United States
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Mystery Shopper's Manual, 6th Edition
Mystery Shopper's Manual, 6th Edition
By: Cathy Stucker
Special Interests Publishing
United States
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How to Manage the IT Helpdesk: A guide for user support and call centre managers (Computer weekly professional series)
How to Manage the IT Helpdesk: A guide for user support and…
By: Noel Bruton
Butterworth-Heinemann
United States
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Services Marketing: People, Technology, Strategy
Services Marketing: People, Technology, Strategy
By: Jochen Wirtz, Christopher Lovelock
World Scientific Publishing (US)
United States
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Services Marketing, 2nd Edition
Services Marketing, 2nd Edition
By: Mary Jo Bitner, Valarie A. Zeithaml
Irwin McGraw-Hill
United States
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Services Marketing (Canadian Edition)
Services Marketing (Canadian Edition)
By: Valarie Zeithaml
McGraw-Hill Ryerson Higher Education
United States
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Supply Chain Management: Strategy, Planning and Operations
Supply Chain Management: Strategy, Planning and Operations
By: Peter Meindl,D. V. Kalra,D. Kalra, Sunil Chopra
Pearson Education India
United States
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Services Marketing (4th International Edition)
Services Marketing (4th International Edition)
By: Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler
McGraw-Hill Education (ISE Editions)
United States
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Services Marketing: People, Technology, Strategy
Services Marketing: People, Technology, Strategy
By: Jochen Wirtz, Christopher Lovelock
World Scientific Publishing (US)
United States
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Delivering Knock Your Socks Off Service
Delivering Knock Your Socks Off Service
By: Anderson, Kristin
AMACOM
United States
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Fish!: A remarkable way to boost morale and improve results [Paperback] [May 08, 2014] Stephen C. Lundin
Fish!: A remarkable way to boost morale and improve results…
By: Lundin
Hodder & Stoughton
United States
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The User Experience Team of One: A Research and Design Survival Guide
The User Experience Team of One: A Research and Design Surv…
By: Buley, Leah
Rosenfeld Media
United States
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